Why Use RD?
Restaurantdiary Will Improve Your Restaurant Profitability
We guarantee restaurantdiary can improve your restaurant profits.
restaurantdiary uses combination of technology and industry knowledge to allow you to take total control of your bookings, open table management, customer database and restaurant marketing.
There are many way that restaurantdiary can improve your restaurant. It can be a simple as ensuring you are using your tables in the most efficient way.
Total control over your restaurant bookings, CRM and restaurant marketing
The easy-to-use secure management area is set up to your precise specifications for as many users as you like – you can set varying limits on access right down to a specific individual.
You can access restaurant customer profile information at the time of booking as well as spend and visit history for every customer then add any special requests or notes to a booking.
The complete flexibility of the system means that you can define it exactly as you want it and view your restaurant bookings in an easy-to-use, fully editable restaurant diary.
Total control over your open tables
It’s your restaurant – you make the rules. With a virtually unlimited set of parameters you can start to control your restaurant open tables to an incredible degree.
Why not set the maximum number of restaurant covers per time slot to prevent kitchen overload, change the maximum restaurant covers for different time slots to improve yield or rank restaurant tables in the order they should be booked out?
Perhaps the best thing is you can automatically divert customers from busy or closed time slots to earlier or later availability or another group restaurant so you NEVER miss an opportunity to take a restaurant booking.
No more ‘no shows’
restaurantdiary gives you a range of tools so you can virtually eliminate ‘no shows’.
For example, you can set a booking fee and check credit card numbers automatically for validity at time of booking; instantly blacklist email address of ‘no shows’ and take deposits only on weekends for parties of 4 or more.
Unprecedented access to priceless restaurant information and key performance indicators
restaurantdiary gives you full reporting to the nth degree on past, present or future bookings and customer information, like total spend or restaurant seating preferences.
So, for example, you can compare restaurant booking totals for last month versus the same period last year and use that information to make accurate assessments of staffing levels.
Or you can build a marketing list of all restaurant customers who spent over £100 in the last three months and target them with specific offers.
Highly effective restaurant marketing direct to your customers via email and SMS
restaurantdiary helps you get to know your restaurant customers much, much better so that you can target them accurately with special restaurant promotions, restaurant loyalty rewards, or invitations to exclusive restaurant events designed with their preferences in mind.
It’s not just a restaurant marketing tool though – it’s the best restaurant customer services person you’ve ever had and will automatically send out restaurant booking confirmations direct to your restaurant customer’s mobile phones, email first-time restaurant customers the day after their visit and much more.
restaurantdiary Knows Restaurants
restaurantdiary was developed by restaurateurs for restaurateurs.
restaurantdiary was created by Mike Conyers, an experienced restaurateur. After reviewing existing providers of booking management systems for restaurants, Mike realised that those systems did not meet the needs that he had identified in his restaurants. So restaurantdiary was born.
Restaurantdiary was designed to be flexible enough to work in all type of restaurants.
We encourage feedback & suggestions from restaurants using restaurantdiary in an effort to offer restaurants the best possible solution available.
Get to Know Your Restaurant Customers
There are thousands of customers eating at your restaurant every month. How well do you know them?
Repeat customers can often account for 50% of the restaurants business. Restaurantdiary help your restaurant build a profile of your customers.
Using the customer relationship manager, restaurants can collect customer contact details, take notes on individuals or bookings, produce reports on customer booking & spend history and much more. As our motto says “Know your customers, maximise your profits”.
Simple For All Restaurant Staff
Any restaurant system needs to be simple for all staff to use.
Time is money. The less time staff need to spend learning a system the better.
restaurantdiary is simple for all staff. Most staff should be able to use the basics without any training at all.
