How RD Works

Restaurant Reservation Software Technology

restaurantdiary is restaurant software the is distributed under the "Software as a Service (SaaS)" model. Software as a Service (SaaS) is an emergent mechanism of delivering software applications to customers over the Internet. Software as a Service or On Demand software can be implemented rapidly and eliminates the infrastructure and ongoing costs that traditional applications require.
All large initial investments on hardware, licenses, databases, ongoing overheads of employing and training IT staff, software and hardware maintenance and upgrades are managed by restaurantdiary.

restaurantdiary looks after the technical side of restaurant software, so that you and your staff can focus on running your restaurant.

Benefits of 'Software as a Service'

Low cost of entry
As opposed to on premise software, SaaS is delivered to restaurants as a subscription model, billed monthly based on restaurant seating capacity. This means that the costs are granular in nature and are incurred only as long as benefits are achieved. This does away with the enormously large upfront payments and massive annual license fees. Restaurantdiary offers a simple pay as you go pricing with no long lock-in contractual requirements.

Zero infrastructure - reduced overheads
Since the application is hosted & run on our web server, investing in expensive infrastructure is no longer required. All large initial investments on hardware, licenses, databases, ongoing overheads of employing and training IT staff, software and hardware maintenance and upgrades are managed by restaurantdiary. Restaurants can access and use the application on the internet through any browser. No local infrastructure meaning; no headache of upgrading aging technology, and a complete protection from unforeseen expense spikes.

Cost-effective infinite scalability
The pay as you go model of SaaS, gives the customer the freedom to adapt to the changing usage of the software, on demand. For example: You can buy the application for one restaurant and then after a few months decide roll it out into other restaurants within the group. Software delivered as services provide all of this scalability, without requiring customers to plan for it.

Increased Accessibility and Productivity
Web based applications enable you to save your information on the Internet, hence making it easily accessible from anywhere. Your business knowledge is made accessible to all your knowledge workers increasing collaborative productivity. Owners & managers can be away from the restaurant and still have access to restaurantdiary. Enabling management to produce reports or marketing campaigns from home or even to have a quick look at what is happening during a service.

Easy to implement
Since, the solution is delivered via the Internet; Software as a Service completely eliminates installation and setup at the restaurants end. Users can be up and running very quickly.

Improved security
restaurantdiary are in the business of providing uninterrupted reliable services. We understand that data must be backed up religiously, and information security is of fanatic priority. Skilled resources, network redundancies, stand-by power, up-to-date security and intrusion detection are mandatory infrastructure required to provide an enterprise class service. Such level infrastructural investment would be overkill for restaurants in general.

Freedom of choice
The Software as a Service model gives the customer the freedom to easily make the switch from one solution provider to another. This is possible as there has been no locked in investments towards the IT infrastructure of servers, software or security systems. This freedom to easily walk away from a provider, works as a motivator to introduce better features and ensure optimum performance.

Defined predictable spends
Service based software operates on agreed pre-defined fixed charges. This enables you to predict the costs and helps you budget for your yearly financial expenses.

Join a community of interest
Purchasing a traditional software license is very much an individual affair. When you subscribe to a SaaS application, however, you become a member of a community that has the application at the centre.
Restaurantdiary is constantly seeking feedback from restaurants using the software. We are always looking for ways to improve restaurantdiary.

Common restaurantdiary concerns

How can I be sure that my data will be secure?
Restaurantdiary is managed by a team of professionals. All customer data is automatically backed up to fully redundant data storage systems. In addition all customer data is backed up off site to further ensure that your data will be safe.
Access to our web servers and your data is restricted. Only authorised personnel have access.
All customer data collected using restaurantdiary, is done using an encrypted 128Bit SSL connection.
All online credit processing is handled by specialist companies such as PayPal.

How do I know the application will be available when I need it?
Restaurantdiary is very proactive in preventing any downtime or failure. We monitor both the hardware and software 24/7.
We run multiple redundant features to ensure the server is up & running. Our servers have a 99.995% Uptime SLA.
Any errors or bugs are dealt with swiftly, often without the restaurant noticing anything.
We perform regular maintenance and upgrades during off peak times to ensure that restaurantdiary is available when needed.
In the unlikely event there is a failure with the server or with your internet connection, restaurantdiary can run off-line ensuring there is no interruption to your service.
We run support 24/7 to assist restaurants with any problems they have.

Will I lose control of my data?
All data belongs to the restaurant that produces it. We do not sell your data.
The restaurant can import, export, modify or delete data as they like.