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Restaurant Marketing & Customer Relationship Management (CRM) System

Know your restaurant customers; build your own unique customer database.

Get to know your customers inside out. Assign a ranking to customers, note of special preferences, like the customer who always asks for a well-done steak and then complains at the way it arrives from the kitchen.

Automatically increase your restaurant customer spend with powerful communication tools. Send morning after greetings, birthday greetings, details of offers based on preferences, loyalty campaigns, booking reminders and restaurant satisfaction surveys. Your restaurant customers will love the effort you put in!

Restaurant Marketing

restaurantdiary's CRM is more than a customer and bookings database, it's a restaurant marketing system like no other. There really is nothing as good as this on the market.

The in-built customer relationship manager (CRM) can be used to market your restaurant to your customers via e-mail or SMS

  • E-mails and SMS are completely customised to your restaurant as desired
  • Booking confirmations can be automatically sent to the customer that includes details of the booking, upcoming events or special promotions
  • Automatically send an email the day after the customer has visited your restaurant to thank them and/or ask them for feedback
  • Build dynamic or static list based on booking history, interests and other details to deliver a more targeted and personalised message

Accurate and informative reports that let you respond to your restaurant's customer needs and deliver an incredible service - EVERY TIME. Full reporting so you can precisely track the success of every restaurant marketing mail out you do and track vital information such as restaurant average spend per head.
Advertise special restaurant promotions for last minute live bookings any time you need to fill empty restaurant tables.