Our Beliefs on Restaurant Software

We believe that our goal is to make your restaurant more profitable

Using smart booking technology we guarantee to raise revenues in any well run restaurant. Simply by using restaurantdiary to manage all bookings, from your web site, as well as for bookings taken by phone, or referred from partner channels, you will quickly wonder how you managed with paper-based booking sheets. Using easy to configure rules, you will understand how simple it is to improve your yield at the same time as smoothing out the peaks and troughs that can cause stress in your kitchen, in your dining areas, and for your customers.

We believe that restaurant booking software should improve your life not add to your workload

We had a very clear vision when we developed restaurantdiary. We wanted to create a system that was easy-to-use, didn't add to workload, and automated as many day to day tasks as possible. We believe we've achieved that goal and we have many customers that back this up. restaurantdiary runs in the background and works as flexibly as you do. It processes bookings from your web site with no manual intervention, builds marketing lists for you, backs up your data uninterrupted, and prints a multitude of reports any time you need them.

We believe that the Internet is the best way to deliver software

Why go to the expense and effort of purchasing hardware and software when you can use the PC and Internet connection you have. It's so logical to deliver restaurantdiary over the web as a hosted solution that we didn't even consider any other way. Our customers simply log into their secure accounts here at restaurantdiary and access everything they need to. There is a very small learning curve, no software to update, no costly servers to buy. It's simple and it works.

We believe that our product has to be child's play to use

Restaurant employees don't always possess higher degrees in computer technology. With restaurantdiary they don't have to. We've tested our solution with employees who have no computing experience and within minutes found that they can use the system to print booking reports, enter bookings, amend bookings or cancel bookings. With a simple users and groups model you give your staff access to only those parts of the system they need.

We believe that our contract terms and pricing structure needs to be flexible

We don't tie our customers into long term contracts. We have a one-page contract that runs month to month. If you don't like restaurantdiary you simply tell us and you can stop using the service at any time. Compare that our approach with our competitors and you'll find this point alone makes us different.

We believe the "Participation Tax" is wrong

We found that one of the most frustrating aspects of competitor systems was that on top of set-up fees, training costs and hardware costs, they often charged a per booking fee. We think this is madness - why would you pay to enter a booking in your own diary? For that reason we will never charge a booking fee or commission on bookings you enter from your diary screen.

We believe in open access, one-point of entry and that this brings fundamental benefits

It's a new concept but once you try it you'll be hooked. By freeing up the diary and making it available across the Internet it totally changes that way a restaurant can access booking and customer data. The owner can monitor bookings from any location, staff can enter bookings from a call-centre for multi-unit operators, and customers can enter bookings from the restaurant web site. You can even create a login for the local hotelier and offer them a loyalty reward if they send you bookings that hit a pre-defined "trigger" point. It's only limited by your imagination.

We believe in great customer support

We have customers in all parts of the world that rave about how easy it is to use restaurantdiary. Even so, there are occasions when you have a question, or need a reminder on a specific feature. We're available by email, fax and phone - working the same hours you are - if you work 24/7 365 days a year.

We believe in listening to our customers and responding to what they tell us

We love customer feedback. Many of our best ideas have come from you - the people that use our software every day. We take every comment seriously and have a continual development programme. As a web-based solution all our customers benefit from free upgrades that are regularly pushed out to your account - all without you having to lift a finger.